1. Introduction
South Island United Football Club ("we", "us", "our") is committed to protecting your privacy. We recognize that your personal information is significant to you, and we are dedicated to handling it with care and respect.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the New Zealand Privacy Act 2020. By engaging with our club—whether as a fan, player, member, website visitor, or volunteer—you authorize us to handle your information as described in this policy.
2. Who We Are
South Island United FC is a professional football club based in Christchurch, New Zealand.
- Legal Entity: Christchurch United Football Club Incorporated
- Address: United Sports Centre, 466 Yaldhurst Road, Christchurch.
3. What Information We Collect
We may collect personal information about you depending on how you interact with us. This includes:
- Contact Information: Name, email address, phone number, and postal address.
- Demographic Information: Date of birth, gender, and ethnicity (often required for league reporting).
- Transaction Data: Payment details (processed securely via third-party gateways), purchase history (merchandise, tickets, memberships).
- Health Information (Players/Academy): Medical history, injury reports, dietary requirements, and next-of-kin details, strictly for player welfare and safety.
- Media & Content: Photographs, video footage, and audio recordings taken at matches, events, or training sessions.
- Digital Interaction: IP addresses, browser type, and cookies when you visit our website (see Section 9).
4. How We Collect Your Information
We collect information directly from you when you:
- Purchase a membership, ticket, or merchandise.
- Register for our newsletter or fan updates.
- Register as a player for our academy or professional teams.
- Participate in competitions or club events.
- Contact us via email or social media.
Third-Party Collection: We may also receive information from authorised third parties, such as:
- Ticketing Partners: (e.g., Ticketmaster) when you purchase tickets to our home games.
- Governing Bodies: New Zealand Football (NZF) or the Oceania Football Confederation (OFC) for player registration and competition management.
5. How We Use Your Information
We use your personal information to:
- Operations: Process memberships, issue tickets, and manage match-day operations.
- Communication: Send you club news, match previews, and important updates (you can opt out at any time).
- Player Welfare: Ensure the health and safety of our players and academy members.
- Marketing: Promote upcoming matches, merchandise, and partner offers (with your consent).
- Compliance: Meet our obligations to NZ Football, the OFC, and New Zealand law.
6. Sharing Your Information
We do not sell your personal information. We may share your data with:
- Service Providers: Trusted third parties who assist us with IT, payment processing (e.g., Stripe/Windcave), and marketing (e.g., Mailchimp).
- Governing Bodies: NZF and OFC, strictly for competition administration and integrity purposes.
- Medical Professionals: Physiotherapists or doctors, if emergency medical treatment is required for a player.
- Legal Compliance: Law enforcement or regulatory bodies if required by NZ law.
s7. Photography and Media
By attending South Island United matches or events, you acknowledge that you may be photographed or filmed. We reserve the right to use these images for promotional purposes, including on our website, social media, and broadcast partners. If you have specific concerns about an image of yourself or a child, please contact us.
8. Security and Retention
We take reasonable steps to ensure your personal information is protected against loss, unauthorized access, or misuse.
- Digital Security: We use secure servers and encryption for digital data.
- Retention: We retain your information only as long as necessary for the purposes set out in this policy or as required by law.
9. Cookies and Tracking
Our website uses "cookies" to improve your browsing experience and analyse site traffic. You can adjust your browser settings to disable cookies, though this may limit your access to certain features of our site.
10. Your Rights
Under the Privacy Act 2020, you have the right to:
- Ask for a copy of any personal information we hold about you.
- Ask for it to be corrected if you think it is wrong.
If you would like to exercise these rights, please contact our Privacy Officer.
11. Contact Us
If you have any questions about this policy or our data practices, please contact us at:
South Island United Privacy Officer
- Email: info@southislandunited.co.nz
- Phone: +64 21 446 212
- Post: 466 Yaldhurst Road, Christchurch, New Zealand, 8042